Frequently Asked Questions
Everything you
want to know before buying.
Can't find your answer? Our team responds within 24 hours on weekdays, Monday to Friday.
No. Our jewelry is designed to withstand daily wear.
- 18-carat gold plated, 3 microns minimum on nickel- and lead-free brass base
- Rhodium-plated 925 silver to resist natural oxidation
- Surgical steel and titanium for our piercing range
They are resistant to water, perspiration, and daily activities. Designed for everyday wear.
Yes. All our jewelry is hypoallergenic: nickel-free, lead-free, cadmium-free. Compliant with French and European regulations.
- 18-carat gold plated on hypoallergenic brass
- Rhodium-plated 925 silver
- Surgical steel and titanium for piercings (recommended by piercers)
Questions about a specific model? Our team can guide you.
Ask for advice →Our signature pieces are designed in Paris and created in Amiens, in a French family workshop.
The rest of our collections come from a selection process with partner workshops chosen for their expertise:
- Europe — mainly Italy and Spain
- Thailand — globally recognized specialists in surgical steel and titanium, for our piercing range
Recycled silver, FSC-certified packaging, regular quality controls: we work with a reasoned approach at every stage.
- France: 1 to 5 working days · free delivery from €75
- Europe: 3 to 8 working days · variable costs depending on destination
- Click & Collect: at Maison Huguette, 38 rue Sedaine, Paris 11th arrondissement — usually ready in 4 hours
You will receive an email with a tracking number upon shipment. No hidden fees: the displayed price is the price paid. The invoice attached to the package never mentions prices.
100% secure payment. Your banking data is never stored on our site.
- Credit card (Visa, Mastercard, American Express)
- Apple Pay and Google Pay for one-click payment
- PayPal for worry-free purchases
- 3x interest-free available
Our size guide will help you in 2 minutes — a string or a piece of paper is enough.
And if the size isn't right, we exchange without question within 14 days.
See the size guide →Each order arrives in its Huguette box and cotton pouch, ready to give, at no extra charge.
- Rigid box + cotton pouch included
- For multiple pieces of jewelry, packaging may be grouped depending on the order
- Gift pouch and bag available as options for €2 and €3
- The attached invoice never mentions prices
To be sure not to make a mistake, there is the Huguette gift card: sent instantly by email after payment, valid for 1 year, usable online and at Maison Huguette.
From €25 to €500, the right amount exists whatever your budget.
Discover the gift card →- Check with your neighbors or the building manager
- Go to your post office with the tracking number
- Still nothing? We open a carrier investigation and send you a replacement without waiting for the conclusion
You buy without risk. You have 14 days to change your mind, without having to justify yourself.
- Return initiated from your customer area in 2 clicks
- Refund or exchange processed within 5 working days
- Free exchange if the size is not suitable
All our jewelry is guaranteed for 1 year against manufacturing defects. Our customer service responds within 24 hours on weekdays — human, responsive, caring.
If your jewelry has a manufacturing defect, we will replace or refund it without discussion.
Contact customer service →Our jewelry resists daily wear and water. To keep its shine as long as possible:
- Avoid prolonged contact with the sea and pool (salt and chlorine)
- Remove your rings for intense manual activities, to avoid micro-scratches
- Avoid direct contact with perfumes, cosmetics, and household products.
Clean with a soft, dry cloth after each wear. Store in the provided pouch away from humidity. Avoid direct contact with perfumes, cosmetics, and household products.
The game-changing tip: put on your jewelry after applying perfume, never before.
The trick that really works: an old soft toothbrush + a little white toothpaste (not gel). Gently rub in small circular motions, rinse with lukewarm water, and dry with a soft cloth.
Immediate results, zero chemicals. This is the method we use ourselves in-store.
For gold-plated jewelry, a simple microfiber cloth is enough — toothpaste is only for silver.
Didn't find your answer?
Our team responds within 24 hours on weekdays · contact@huguetteparis.com






