Frequently Asked Questions

Everything you
want to know before buying.

Can't find your answer? Our team responds within 24 hours on weekdays, Monday to Friday.

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Free exchange14 days, no questions asked
Secure paymentCredit card · PayPal · 3x interest-free
1-year warrantyHuman customer service within 24 hours
Popular Will your jewelry tarnish or get damaged quickly?

No. Our jewelry is designed to withstand daily wear.

  • 18-carat gold plated, 3 microns minimum on nickel- and lead-free brass base
  • Rhodium-plated 925 silver to resist natural oxidation
  • Surgical steel and titanium for our piercing range

They are resistant to water, perspiration, and daily activities. Designed for everyday wear.

Popular I have sensitive skin — is your jewelry suitable?

Yes. All our jewelry is hypoallergenic: nickel-free, lead-free, cadmium-free. Compliant with French and European regulations.

  • 18-carat gold plated on hypoallergenic brass
  • Rhodium-plated 925 silver
  • Surgical steel and titanium for piercings (recommended by piercers)

Questions about a specific model? Our team can guide you.

Ask for advice →
Origin Where does your jewelry come from?

Our signature pieces are designed in Paris and created in Amiens, in a French family workshop.

The rest of our collections come from a selection process with partner workshops chosen for their expertise:

  • Europe — mainly Italy and Spain
  • Thailand — globally recognized specialists in surgical steel and titanium, for our piercing range

Recycled silver, FSC-certified packaging, regular quality controls: we work with a reasoned approach at every stage.

Popular What are the delivery times and costs?
  • France: 1 to 5 working days · free delivery from €75
  • Europe: 3 to 8 working days · variable costs depending on destination
  • Click & Collect: at Maison Huguette, 38 rue Sedaine, Paris 11th arrondissement — usually ready in 4 hours

You will receive an email with a tracking number upon shipment. No hidden fees: the displayed price is the price paid. The invoice attached to the package never mentions prices.

Info How to pay? Is installment payment available?

100% secure payment. Your banking data is never stored on our site.

  • Credit card (Visa, Mastercard, American Express)
  • Apple Pay and Google Pay for one-click payment
  • PayPal for worry-free purchases
  • 3x interest-free available
Info How to choose the correct ring size?

Our size guide will help you in 2 minutes — a string or a piece of paper is enough.

And if the size isn't right, we exchange without question within 14 days.

See the size guide →
Gift I'm ordering a gift — is it well packaged?

Each order arrives in its Huguette box and cotton pouch, ready to give, at no extra charge.

  • Rigid box + cotton pouch included
  • For multiple pieces of jewelry, packaging may be grouped depending on the order
  • Gift pouch and bag available as options for €2 and €3
  • The attached invoice never mentions prices
See gift options →
Gift What if I don't know what to choose?

To be sure not to make a mistake, there is the Huguette gift card: sent instantly by email after payment, valid for 1 year, usable online and at Maison Huguette.

From €25 to €500, the right amount exists whatever your budget.

Discover the gift card →
Urgent My package is "delivered" but I haven't received it.
  • Check with your neighbors or the building manager
  • Go to your post office with the tracking number
  • Still nothing? We open a carrier investigation and send you a replacement without waiting for the conclusion
Contact us urgently →
Popular What if I don't like the jewelry when I receive it?

You buy without risk. You have 14 days to change your mind, without having to justify yourself.

  • Return initiated from your customer area in 2 clicks
  • Refund or exchange processed within 5 working days
  • Free exchange if the size is not suitable
See return policy →
Warranty What to do if my jewelry gets damaged or tarnishes?

All our jewelry is guaranteed for 1 year against manufacturing defects. Our customer service responds within 24 hours on weekdays — human, responsive, caring.

If your jewelry has a manufacturing defect, we will replace or refund it without discussion.

Contact customer service →
Popular Can I shower or swim with my jewelry?

Our jewelry resists daily wear and water. To keep its shine as long as possible:

  • Avoid prolonged contact with the sea and pool (salt and chlorine)
  • Remove your rings for intense manual activities, to avoid micro-scratches
  • Avoid direct contact with perfumes, cosmetics, and household products.
Tip How do I care for my jewelry to make it last?

Clean with a soft, dry cloth after each wear. Store in the provided pouch away from humidity. Avoid direct contact with perfumes, cosmetics, and household products.

The game-changing tip: put on your jewelry after applying perfume, never before.

Tip My silver jewelry has tarnished — how do I make it shine again?

The trick that really works: an old soft toothbrush + a little white toothpaste (not gel). Gently rub in small circular motions, rinse with lukewarm water, and dry with a soft cloth.

Immediate results, zero chemicals. This is the method we use ourselves in-store.

For gold-plated jewelry, a simple microfiber cloth is enough — toothpaste is only for silver.

Didn't find your answer?

Our team responds within 24 hours on weekdays · contact@huguetteparis.com

Email us →